Services

Consulting
phone-hor

dualStream offers consultancy services to our customers about planning, execution and ‘best practices’ adopting new broadcast and broadband technologies.

Our managing and development team also offer customer turnkey project development to design and adapt systems that perfectly fit into our customer’s network. A large number of case studies support our talent in developing turnkey projects.For further information about consulting services contact us at: info@dualstream.tv

Training
training

Our experienced team and several years working with broadband and broadcast partners allows us offering technical training courses adapted to the environment of each partner helping to leverage the investment of our customer’s equipment.

dualStream offers generic courses on brand new technologies, courses about using our equipment, and specific courses that fits specific necessities of our customers.You can contact our training unit using the following mail: info@dualstream.tv

Technical Support
support

dualStream provides technical assistance to all of our products with the aim to offer the best service to our customers. Our support engineers will attend from the technical set-up of the equipment to any technical issue about planning and exploitation of the equipments.

Technical support:

+34 93 290 24 28 or support@dualstream.tv

All our products are offered with a 24 month warranty and with VIP costumer benefits in our web site.If any defect or failure to the equipment occurs during the warranty period, dualStream will repair free of charge the equipment.

Defective equipment should be returned following our RMA Procedure (Returned Material Authirization) and using the original package.